Refunds and cancellations
Our priority is to deliver the correct content and quickly resolve technical issues or billing errors.
Last updated: 28 August 2026
Digital resources
Requests receive priority in cases of duplicate charge, confirmed payment without file access, a corrupt file or delivery of a different product.
Once a compliant download has been made available, the digital nature of the content may limit refund options. Every request is still reviewed in good faith and mandatory consumer rights remain applicable.
Live sessions and programmes
If English With Sika cancels a session, a new date or refund will be offered. For participant cancellations, the terms displayed when booking apply.
Absence, lateness or a connection issue on the participant’s side does not automatically qualify for a refund, but the circumstances may be reviewed individually.
How to request help
- Email yourenglishcoach.bj@gmail.com.
- Include the email address used for the order.
- Provide the FedaPay reference and identify the product or session.
- Describe the problem and attach a screenshot where possible.
Processing
English With Sika verifies the transaction and responds within a reasonable time. If a refund is approved, the time before it appears then depends on FedaPay, the bank or the Mobile Money operator used.